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Weight Management Admin Assistant
Job Title: Weight Management Admin Assistant
Band Grade: 2
Key Tasks and Responsibilities of the Post
1. Maintain an electronic diary, book appointments, arrange meetings and disseminate information.
2. Knowledge and ability to work with different secretarial software packages and programmes (e.g. SystmOne, Word, Windows, Excel, Access, Power point, Publisher,) email and the Internet, to formulate spreadsheets and databases.
3. Acting as first point of contact for patients via the telephone, dealing with general enquiries and complaints. Referring these patients on to more senior staff when necessary.
4. To provide verbal non-clinical advice to patients, their carers and relatives, referring on to clinical staff when necessary.
5. To support the processing of in-coming correspondence in a timely manner allocating referrals to the appropriate specialist and ensuring referrals are placed on the correct treatment pathway following triage. Ensuring out-going correspondence is posted regularly. Monitoring of service waiting lists.
6. To accurately enter data into SystmOne and other service systems, and to support others in using these systems.
7. To type letters and other documents as required using Microsoft Word, ensuring the correct format and font is used in accordance with local guidelines.
8. To be responsible for the preparation of patient resources.
9. To actively contribute to the development of office procedures encouraging maximum efficiency and accuracy.
10. To have a thorough understanding of service processes, and be able to pass this information on to patients and other service users.
11. To communicate effectively with the clinical staff within the service, relaying information and messages to them when necessary.
12. To provide clerical assistance and support as required to service managers.
13. To carry out any other duties as required by the service, commensurate with the level/grade of the post.
Professional responsibilities
14. To undertake all mandatory and statutory training as required by the Trust and any identified training that will help develop the post.
15. To ensure that Health & Safety legislation is complied with at all times, being aware of and following Trust and Service Policies including:
Health and Safety
Manual Handling
COSHH
Infection Control
Incident and complaints reporting
Risk Management
16. To report any accidents, complaints, defects in equipment, near misses and untoward incidents following Trust procedure.
17. To ensure that all information relating to clients and staff gained through employment with the Trust is kept confidential in accordance with Trust policy and the Data Protection Act.
If you are available and interested in covering any of the above admin placements, please e-mail your CV into the team inbox at SouthWestCRTeam@NHSProfessionals.nhs.uk for review or call the team on 03330 144 285 for further details.